Privacy Policy

1. Data Controller

The Data Controller responsible for the processing of personal data is:

ENTERPRISE L.G. S.R.L.S.
ViviCasperia
VIALE MARAINI, 68
02100 RIETI (RI) ITALIA
01199030576

Email: info@vivicasperia.it

Website: www.vivicasperia.it

2. Types of Data Collected

The website may collect personal data voluntarily provided by users through information request, availability request or booking forms.

The personal data collected may include:

• first name and last name;
• email address;
• telephone number;
• expected check-in and check-out dates;
• number of guests;
• selected apartment;
• the contents of the message submitted;
• preferences relating to the stay;
• consent to the processing of personal data.

The website may also automatically collect certain technical and browsing data, such as the user’s IP address, browser type, device used, operating system, pages visited and the date and time of access.

3. Purposes of Processing

Personal data may be processed for the following purposes:

• to respond to requests submitted through the website;
• to check apartment availability;
• to provide information about stays and services offered;
• to manage booking requests and pre-contractual activities;
• to communicate with users before, during and after their stay;
• to comply with administrative, accounting, tax and legal obligations;
• to ensure the security and proper functioning of the website;
• to prevent misuse, fraud, unauthorised access and unlawful activities;
• to send informational or promotional communications, only where applicable and subject to the user’s prior consent.

4. Legal Basis for Processing

Depending on the circumstances, the processing of personal data is based on:

• the performance of pre-contractual measures taken at the request of the data subject;
• the performance of a contract or booking;
• the user’s express consent;
• compliance with legal obligations;
• the legitimate interest of the Data Controller in ensuring the security, protection and proper functioning of the website.

Any consent provided by the user may be withdrawn at any time, without affecting the lawfulness of processing carried out before the withdrawal.

5. Provision of Personal Data

The provision of personal data marked as mandatory in the forms is necessary to allow ViviCasperia to respond to the user’s request.

Failure to provide such data may make it impossible to process the request, check availability or manage a booking.

The provision of personal data for promotional or newsletter purposes is optional.

6. Methods of Processing

Personal data is processed using electronic, telematic and, where necessary, paper-based tools, with appropriate technical and organisational measures designed to protect the data from:

• unauthorised access;
• accidental loss or destruction;
• improper alteration or disclosure;
• use that is inconsistent with the stated purposes.

Personal data is processed only by authorised persons or by service providers appointed to carry out activities necessary for the operation of the website and the accommodation services.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected.

Personal data contained in information or availability requests is retained for the time necessary to manage the request and any subsequent communication or relationship.

In the event of a booking, personal data may be retained for the periods required by administrative, accounting, tax and public security legislation.

Personal data used for newsletters or promotional communications is retained until consent is withdrawn or the user requests its deletion.

8. Recipients of Personal Data

Personal data may be disclosed, only where necessary, to the following categories of recipients:

• ViviCasperia personnel and authorised collaborators;
• IT service and technical support providers;
• hosting, email and web infrastructure providers;
• administrative, tax and legal professionals or consultants;
• booking system and availability management providers;
• public authorities, where required by law;
• other parties necessary for managing the booking or providing the accommodation service.

The website is hosted on infrastructure provided by Aruba.

Personal data is not sold, publicly disclosed or communicated to third parties for purposes unrelated to those described in this Privacy Policy.

9. Bookings Through External Platforms

ViviCasperia apartments may also be listed on external booking platforms, including Booking.com and Airbnb.

When users make a booking through these platforms, personal data is also processed in accordance with the terms and privacy policies issued by the relevant platform providers.

ViviCasperia may receive from these platforms the personal data necessary to manage the booking, welcome guests, provide assistance and comply with legal obligations.

10. Newsletter and Promotional Communications

Where the newsletter service is activated, the user’s email address may be used to send information, updates, offers and content relating to ViviCasperia and the local area.

Newsletter subscription is optional and requires a specific consent that is separate from any information request or booking.

Users may withdraw their consent at any time by using the unsubscribe link included in the communications received or by writing to: info@vivicasperia.it .

11. Cookies and Tracking Technologies

The website may use technical cookies that are strictly necessary for its proper operation and, subject to the user’s consent where required, third-party cookies or similar technologies for statistical, functional or marketing purposes.

Users may manage their cookie preferences through the cookie banner displayed when visiting the website.

For detailed information about the cookies used, their purposes and how to modify or withdraw your consent, please consult our Cookie Policy.

12. Analytics Services

The website may use analytics services to understand how users interact with its pages and to improve content, performance and user experience.

Any analytics tools that are not strictly necessary will only be activated according to the preferences expressed by the user through the cookie management system.

13. Social Media Links

The website may contain links to ViviCasperia’s social media profiles, including Facebook, Instagram and other social networking platforms.

By selecting these links, users are redirected to external websites that are independently managed by their respective providers and governed by their own privacy policies and terms of use.

14. Transfers of Personal Data Outside the European Economic Area

Some service providers used by ViviCasperia, including hosting, communication, analytics or booking service providers, may process personal data outside the European Economic Area (EEA).

Where such transfers occur, they will be carried out in accordance with the GDPR and appropriate safeguards will be implemented to ensure an adequate level of protection for personal data.

15. Rights of the Data Subject

Under the applicable data protection legislation, users have the right to:

• obtain confirmation as to whether personal data concerning them is being processed;
• access their personal data;
• request the correction of inaccurate or incomplete data;
• request the deletion of their personal data;
• request the restriction of processing;
• object to the processing of personal data where applicable;
• receive their personal data in a structured, commonly used and machine-readable format;
• withdraw their consent at any time;
• not be subject to decisions based solely on automated processing, where applicable.

16. How to Exercise Your Rights

Requests concerning the exercise of the rights described above may be submitted by email to:

info@vivicasperia.it

To protect personal data, the Data Controller may request additional information necessary to verify the identity of the applicant before processing the request.

17. Complaint to the Supervisory Authority

If users believe that the processing of their personal data infringes the applicable data protection legislation, they have the right to lodge a complaint with the competent Supervisory Authority or seek judicial protection as provided by law.

18. Children’s Privacy

The services offered through this website are not intended for children.

Any personal data relating to minors must be provided only by a parent, legal guardian or another person legally authorised to act on their behalf.

19. Changes to this Privacy Policy

ViviCasperia reserves the right to update or modify this Privacy Policy at any time to reflect legal, technical or organisational changes.

Any updates will be published on this page and will become effective from the date of publication.

20. Contact Information

For any questions regarding this Privacy Policy or the processing of personal data, you may contact:

ViviCasperia
Email: info@vivicasperia.it
Website: www.vivicasperia.it